Return Policy

60-Day Satisfaction Guarantee:  

If you are not completely satisfied with your purchase, you may return the item(s) within 60 days of receipt for a full refund or exchange.  

Conditions:  

  • Items must be returned in their original condition, unopened, and with all packaging intact.  

  • Proof of purchase is required for all returns.  

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.  

Process:  

  1. Contact our customer service team at orders@pachavita.com to initiate a return.  

  1. Provide your order number and reason for return.  

  1. Follow the instructions provided to send your item(s) back to us.  

  1. Once received and inspected, we will process your refund or exchange within 5-7 business days.